Outdoor & Mountain Concierge

Calabogie Peaks is a four-season country resort located on the shores of Calabogie Lake
at the base of Dickson Mountain, 50 minutes from Ottawa.
This boutique Hotel is part of the Ascend Collection by Choice, including 25 recently
renovated rooms, all of them with specific characteristics, also one to three bedroom
condo suites all at the base of the tallest ski resort in Ottawa Valley.
CantHooks restaurant offers a curated menu, to enjoy breakfast, lunch and Dinner along
with a warm lobby bar. Our Beach bar (opened during Summer) offers food, snacks, drinks,
as well as rental of aquatic equipment,
Renowned as one of Ontario’s leading destinations, the resort’s country warmth and luxury
are combined with limitless seasonal activities such as skiing, snowboarding, paddling,
hiking and more.
An atmosphere of rustic charm reflects the property’s natural scenic setting and the
building interiors are attractive and appointed with classic Canadiana furnishings.
All our associates are deeply involved with the local culture and actively looking for way to
create memorable experiences for all our guests, living our values every day.

Calabogie Peaks Hotel is looking for an enthusiastic, proactive and experienced Outdoor
& Mountain Concierge (Mountain Pass Ticket Sales, Rentals, Beachfront)

Reporting to the Outdoor Supervisor/Adventure Center Supervisor, or designated

Job Overview

The Outdoor & Mountain Concierge is responsible for selling tickets, answering guests
inquiries, having full knowledge of aquatic and ski rental equipment/products, as well as
resort-wide hours. As an Outdoor & Mountain Concierge you will be a year-round point of
contact for outdoor amenities such as the Beach Front, Fall Colors, & Adventure Center.

Key Responsibilities

• Greet and welcome all guests with warmth and professionalism, ensuring a positive
first impression of our resort
• As one of the initial ‘voices’ of Calabogie Peaks, the Outdoor & Mountain Concierge
answers inbound phone calls and responds to customer inquiries
• Sell ski and snowboard tickets, ski lessons, ski rental packages, seasons passes,
snow school programs, retail merchandise, higher education packages, terrain park
passes and other winter mountain recreation products and services at Calabogie
Peaks Resort
• Sell beach access, aquatic rentals, seasons memberships, golf memberships, golf
equipment, boat slips, food and beverage, chairlift tickets, merchandise and other
summer recreational products and services at Calabogie Peaks Resort
• Maintain knowledge of daily conditions, events, and mountain operations
• Provide customers with detailed information regarding all aspects of the resort’s
activities season-wide
• Knowledgeably market and promote all resort products, programs, packages, and
amenities
• Handle cash, credit card and debit card payments
• Complete cash balancing activities

Qualifications & Skills

• Education: High School Diploma required; Post-secondary education is an asset.
• Experience: Minimum of 2-3 years of experience in customer service or hospitality
• Skills:
o Enthusiastic, friendly and professional in person and over the telephone
o Excellent written and verbal communication skills
o Advanced computer skills – comfortable working with multiple systems
o Ability to multitask and coordinate with multiple departments in an efficient
manner
o Experience working cash in a retail environment
o Detail-oriented and able to remain calm under pressure
o Experience working with large volumes of guests
o Articulate with a good command of the english language
o Must be available to work weekends and holidays
o Previous hospitality or customer service experience is an asset
o Smart Serve Certificate is considered an asset

Working Conditions
• This position requires the ability to work shifts, including evenings, weekends, and
holidays
• Must be able to lift upwards of 50+ pounds
• This role will require sitting and standing for long periods of time
• This is a fast-paced environment requiring excellent time management and the
ability to manage multiple responsibilities at once.