Jocelyn M Penley

About the Candidate

 

 

Jocelyn Margaret Penley

Brok

343-989-4498      •     jocelynpenley2019@gmail.com      •      Smiths Falls, On K7A 0K3

Summary

Customer-oriented and strategic-thinking professional with over 20 years of experience in building relationships and cultivating partnerships. Multi-tasking and self-motivated leader with expertise in expanding network connections. Industrious and enthusiastic individual, with a zest for life. Quick and keen to learn, loyal and supportive, works well in a team environment and independently. Currently attending Mount Allison University, Bachelor of Arts (Visual and Material Culture Studies Honours Degree)

 

Skills

·   SKILLS & ABILITIES

·   Microsoft Office proficiency in Word and Excel, Outlook and PowerPoint, Oracle based financial systems, Social Media proficiency in main platforms. Hold a Certificate in Visual Literacy and Culture from Mount Allison University, May 2026

·   COMMUNICATION

·   Writing, Speaking, Presenting, Listening, negotiating – I used these skills when budget monitoring in my various financial roles as well as when studying.

·   Team building, Providing or accepting feedback, Motivation, Honesty, Empathy – I display these qualities when assisting others with their weight loss goals as well as my own.

·   Strategic Planning and Execution

·   Annual Planning

·   Regulatory Compliance
·   Organizational Development

·   Financial Leadership

·   Stakeholder Relations

·   Profit and Loss Management

·   Budget Management

·   Sales and Marketing

·   Leadership Team Building

·   Employee Motivation and Performance

·   Judgement and Decision Making

·   Revenue Growth

·   Organizational Leadership

·   Board Oversight

·   Cost Reduction

·   Archiving and deciphering Copperplate handwriting (Sword Archives)

·   Financial and database systems technician and trainer

·   Experience of change management efficiencies

Experience

10/08/2024 – 26.03.2025

Bakery Assistant / Real Canadian Superstore, Parkedale Ave, Brockville, ON

·        Handling frozen dough in bulk quantities, known as breaking out the dough, to enable baking to occur for the night shift.

·        Packaging baked goods in large quantities, ready for sale to the public, adhering to food and health safety protocols

·        Frequent monitoring of trip hazards on the shop floor as well as in the food preparation areas.

·        Decorating and packaging of baked goods such as mini-Danishes, cinnamon buns, chocolate croissants and other baked goods in store, ready for sale.

·        Temperature and operational log data collection using SAP handheld device.

·        Restocking cake displays.

·        Cleaning and sanitizing work benches during and at the end of each shift.

·        Other ad-hoc duties as and when required.

 

 

15/05/2023 – 10.08.2024

C.H.I.T. – Clean, Haul, Install and Transform – Personal Assistant to Owner

Duties include administration of day-to-day business, invoicing, purchasing, marketing, general labourer. Cleaning up residential and commercial properties, both interior and exterior work carried out. Gardening work, planting, grounds maintenance, interior work includes renovation and installation of rental units and common areas, and cleaning of rental properties.

 

 

28/08/2022 – 30/09/2022

Academic Mentor – Bennett House Residence, Mount Allison University

AcMen help students transition into university life by initiating meaningful programs in residence. I act as a resource base for students to help them unlock their academic and personal success, along with a team of other AcMen from other residences on campus.

The position of Academic Mentor allows upper-year students an opportunity to offer academic support and mentorship to first year students within their assigned residence.

Eligibility:

Students must have a minimum 3.0 GPA.
Prime responsibilities:

Develop and conduct consistent residence programs to aid students in academic success and overall personal growth.
Serve as mentor, resource to residents, and liaise with campus staff to address student concerns.
Uphold the aims and objectives of the University.
Specific duties and responsibilities:

Build and maintain positive and meaningful relationships with students in respective residences.
Hold regular office hours (a minimum of five hours per week).
Work in a collaborative manner with other residence life team members (e.g., Dons, RA’s) to identify and address the needs of students.
Work independently, in collaboration with other academic mentors and under the guidance of university staff (e.g., Residence Life Coordinator, Manager of Academic Support) to develop and implement various residential activities and programs that foster an academic atmosphere in residence.
Foster a sense of academic and personal responsibility within residence.
Organize and/or lead help/tutoring sessions when identified as necessary by students.
Advise students on study skills (e.g., time management, reading, note-taking)
Create monthly bulletin boards to educate and create awareness about specific and general academic/university life skills and issues.
Design an appropriate meeting schedule for students.
Advise students on academic issues, within established guidelines.
Refer students to appropriate resources for academic and personal support.
Document student issues raised/addressed in a weekly log, and follow-up with individual students involved, and with residence life staff when appropriate.
Be an active participant in house activities and meetings.
24/05/2022 – 13/07/2022

Craft Room / Café Assistant, Cape Jourimain Nature Centre, Bayfield, NB

·        Ensured adherence to all applicable federal and provincial laws and regulations, including National Wildlife Area regulations and COVID-19 protocols as well as those implemented by the Board of Trustees

·        Assisted in the daily operation of the Craft Shop and Café at Cape Jourimain Nature Centre, which involved repatriation work of the craft and café areas due to long-term closure of the facility during the pandemic. It also required re-merchandising areas on a regular basis, serving guests and directing them to other facilities on offer at CJNC.

·        Working Shifts with or without assistance in the shop/cafe (Greeting Customers, Assisting Customers with purchases, ringing in sales, creating end-of-day reports, balancing cash registers, and any other day-to-day tasks associated with operating a retail store/café). This included inventory and stock control, price adjustments for sales on particular items and stock movements. Many consignors had brought in items to add to the retail items in stock during the opening period. I assisted the craft shop manager with inventory management using the square system. Itemizing and cataloguing items, barcoding and cross checking with inventory sheets etc. on a fairly regular basis.

·        Managing the inventory of the café on an ongoing basis and assisting in managing the inventory of the Craft Shop when needed, using the Square POS system, assisting with seasonal inventory audits (prior to opening and after closing).

·        Ordering supplies for the Café with guidance from the Craft Shop Manager and Operations Manager.

·        Other duties as assigned, which varied daily initially.

 

01/2020 – 01/2021

President, St Ann’s ACW, Sackville, NB

·        I chaired meetings, organized fundraising events and coordinated volunteers for funeral refreshments during Covid-19 restrictions and following recommended guidelines

·        As the restrictions made the usual fundraising activities redundant, I suggested selling items through social media as an alternative to in person events such as bazaars and bake sales

·        This was met with some resistance, however I did some research and managed to convince the committee to advertise on Facebook Marketplace, where a baby quilt sold within three days of posting the item

·        Their reputation for hand stitched quilts is exemplary

·        In the event they want to sell any more items given the ongoing restrictions, they are assured and confident they will be able to continue receiving donations for their work, which goes to aid good causes in the community such as the local food bank and Christmas Cheer.

·        Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.

·        Coordinated work across departments to keep teams on track with company goals.

01/2019 – 01/2021
Secretary, St Ann’s Altar Guild

·        Devised the schedule of teams for each calendar year

·        Attended meetings where I compiled the agenda and wrote the minutes of the meetings held.

07/2015 – 09/2017
Owner, Organic Independent Consultant, Momiji Therapies / NYR, Eastleigh, Hampshire

·        Neal’s Yard Aromatherapy): Aromatherapy and Aromatherapy massage, Reflexology, Jikiden Reiki practitioner

·        Some knowledge of sports injury and treatment

·        Worked as a massage therapist for One Community on a freelance basis, a charity focusing on assisting the vulnerable in the community

·        Clients were carers of people with varying degrees of disability, mainly the elderly with dementia or Alzheimer’s

·        Administered to clients in a home treatment room as well as volunteered at local charity events offering free treatments to carers as part of events run by Age UK, a national charity that assists the elderly and their carers who are themselves predominantly family members and in need of care themselves.

·        Studied Reflexology for Lymphatic Drainage to develop and implement enhancement recommendations and facilitate the reduction of oedema in post-operative cancer patients.

·        Conducted events online and at individual homes to promote products.

·        Kept customer information confidential and handled details accurately.

·        Documented research findings and prepared polished reports highlighting results and potential improvement strategies.

·        Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.

·        Hosted special events to boost brand awareness and increase community engagement.

·        Analyzed client business needs and assisted in determining appropriate resources and strategies.

07/2014 – 03/2015
Customer Service Advisor, EE Telecommunications, Eastleigh, Hampshire, UK

·        Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.

·        Scheduled service repair with field technicians to handle complex, site-specific concerns.

·        Oversaw address of customer requests for friendly, knowledgeable service and support.

·        Processed payments for new orders and replacement parts to meet customer needs.

·        Maximized revenue by proactively building and managing key customer relationships.

·        Processed customer account changes with proprietary software.

·        Performed needs analysis and presented options based on findings to help customers make decisions.

·        Audited customer account information to identify issues and develop solutions.

·        Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.

·        Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

10/2005 – 04/2014
Accountancy Assistant, Portsmouth City Council, Portsmouth, Hampshire, UK

·        Capital and Revenue Budget Monitoring for the Environment, Transport and Culture Finance Team supporting the services that came under the remit of the service areas.

·        I liaised with the project managers of capital projects namely bridges and roads, sustainable travel, traffic calming measures and cycle paths, where the budgets were in the region of 5 to 50 million GBP.

·        I successfully catalogued all City Planning Sustainable Travel and Open Space S.106 developer contributions, in which the service benefited positively.

·        More projects were enabled to progress due to the extra identified funding.

·        Due to the prudential nature of ensuring the agreements were adhered to, from a financial perspective, it reduced the risk of potential losses in the instances of ring-fenced, time sensitive funding.

·        I thought outside my remit as an accountancy assistant and volunteered to assist the Sustainable Travel Officer. When they found themselves without a focus/draw/lead for their travel to Work event in 2013, I devised my own unique plan to use as many methods as possible of sustainable travel during the week of the event and wrote a daily blog.

·        I evaluated each type of travel and weighed up the pros and cons of each type of travel

·        The event was such a success that I gave a presentation to the Sustainable Travel Group for the Solent Partnership namely the heads of Service.

·        Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.

·        Handled data entry tasks with high levels of speed and accuracy.

·        Compiled and produced presentations and reports as directed by leadership team.

·        Executed record filing systems to improve document management and organization.

·        Answered incoming calls while recording accurate messages.

·        Maintained positive working relationship with fellow staff and management.

·        Profess Time Management System Technician, Trainer and Troubleshooter – I would train Traffic, Transport and Environment staff, mainly engineers, on how to use the database.

01/2005 – 09/2005
Finance and Fundraising Executive, Hilton in the Community Foundation, London, UK

·        Finance and Fundraising Executive

·        Bookkeeping, Administration of Fundraising activities etcetera where I liaised with the fundraising coordinators from each of the 100 plus hotels in the United Kingdom and Northern Ireland, providing them with the necessary fundraising paraphernalia used in the promotion of charity events that they held over the course of the year

·        I also assisted in the execution of the Foundation Ball prior to moving on to work at Portsmouth City Council.

·        Developed and implemented efficient filing systems and customer database protocols.

·        Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.

·        Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

·        Spearheaded special projects and efficiently carried out effective problem-solving.

01/2002 – 12/2004
Finance and Sales Assistant, Wilkinson Sword Ltd, London, Middlesex, UK

·        Purchase and Sales Ledger Finance as well as, in Sales and

·        Part time in the Finance Department, although I had been initially hired to do just the purchase ledger

·        I went on to work with the Finance Manager with Work in Progress analysis and intercompany accounts as I progressed in my studies

·        I feel my greatest accomplishment when working at Wilkinson Sword was attending the IWA exhibition in Nurnberg, Germany in 2003

·        I negotiated with buyers of products we were showcasing at the event and secured new business as a result of my effort

·        I achieved greater sales figures than the Sales Manager and Marketing Manager combined

·        I also assisted with the sword archives where I researched the historical provenance of sword enquiries sent in by members of the public

·        As these records were of a delicate nature, diligence in the handling of the books was necessary.

·        Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

·        Accepted and completed cash, check and credit card payments.

·        Fostered relationships with customers to expand customer base and retain business.

·        Reviewed files, recordings and other documents to obtain information to respond to requests.

·        Received and processed product returns and coordinated disposal of defective or broken items.

·        Sold various products by explaining unique features and educating customers on proper application or usage.

·        Helped customers find specific products, answered questions and offered product advice.

·        Built and maintained relationships with peers and upper management to drive team success.

·        Listened to customer needs to identify and recommend best products and services.

·        Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

08/1998 – 03/1999
Server, JR Family Restaurant and Catering Services, Almonte, ON

·        Operated POS terminals to input orders, split bills and calculate totals.

·        Greeted customers, answered questions and recommended specials to increase profits.

·        Satisfied customers by topping off drinks and offering condiments, napkins and other items.

·        Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

·        Provided exceptional service to high volume of daily customers.

·        Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

·        Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

·        Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

·        Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

·        Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

·        Promoted desserts, appetizers, and specialty drinks to optimize sales.

·        Provided sauces and drink refills requested by customers.

·        Monitored customer movements and quickly cleared empty tables for future customers.

·        Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

·        Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.

·        Processed customers’ payments and provided receipts.

·        Greeted newly seated guests quickly and efficiently.

·        Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.

·        Reviewed identification for patrons before serving alcoholic drinks.

·        Explained menu options to guests, offered suggestions and took orders for food and beverages.

·        Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.

·        Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

·        Entered customer food orders into computer system.

·        Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

07/1988 – 09/19 90

Museum Interpreter and Youth Activity Co-Ordinator, Mill of Kintail Museum and Interpretive Centre – Mississippi Valley Conservation Authority, Almonte, Ontario (Now Mississippi Mills)
·        Guided visitors through the museum and informing them of the unique artefacts contained within the museum, manually keeping record of the number of visitors each day.

·        Assisted with developing ecological programming and conservation activities for summer camp students visiting the interpretive centre

·        Facilitated guided walks through the forest areas that surround the museum, geocaching etc.

·        Assisted with Tea on the Lawn, a program initiated by the Friends of the Mill of Kintail and Mississippi Valley Textile Museum. Scones, tea, cakes etc. served in the summer months, was one of the many fundraising activities.

·        Daily tasks of cleaning, dusting, vacuuming etc. of the museum prior to opening.
07/1987 – 09/19 87

Tourism Advisor, Mississippi Valley Textile Museum, Mill Street (Now 3 Rosamond Street), Almonte, Ontario (Now Mississippi Mills)
·        Daily tasks of cleaning, dusting, vacuuming etc. of the museum prior to opening.

·        Advising visitors of the local attractions on offer

·        Delivered talks on the history of Almonte and its status as the “Little Manchester of Canada” – once the centre of the woolen and textile industry in Canada during the 19th Century.

Education and Training

Smart Serve Ontario – achieved June 22nd, 2024 – valid thru to June 2029

Certificate in Visual Literacy and Culture – Mount Allison University, May 2026

Food Handling (Health and Safety) – achieved February 16th, 2023 -valid thru to February 16th, 2028

Dean’s List – 2024-2025 – CGPA 4.238

Graduating in 05/202 6

Bachelor of Arts, Honours – Visual and Material Culture Studies

Mount Allison University, Sackville, NB, E4L 1E2

 

01/2017
BSc, Sports Injury and Treatment

Peter Symonds College and University of Chichester

Anatomy and Physiology, First Aid, Sports Psychology, Critical Thinking, Clinical Studies are a part of the core syllabus. I was elected co-student representative of the class and attended meetings with the Head of Peter Symonds College and other representatives from Page 3 of their respective classes. The coursework dovetailed nicely with my business interests as I was the owner/ operator of a complementary therapy business. It was my intention to finally gain a degree at university, however my health declined due to a severe chest infection early on in, which led to chronic fatigue.

01/2015
Level 3, Reflexology, Massage, Aromatherapy

Peter Symonds College – Adult Learning, Winchester, Hampshire, UK, UK

03/2012
Association of Accounting Technicians, Business Accountancy and Finance

Eastleigh College – Association, Eastleigh

01/2010
Advanced Personal Trainer – Future Fit Training – Online and in person training. Anatomy and Physiology, Personal Training

Gym Instructor, Nutrition, Mat Based Pilates.

01/2005
Association of Accounting Technicians – Level 2 and 3 –

Ealing, Hammersmith and West London College

Introductory and Intermediate Accounting Principles, Business English (First Class Honours). Class representative between students and faculty.

 

 

Reference

Academic References:

Dr Christina Ionescu

Mount Allison University, Professor – French; Director, Visual and Material Culture Studies program.

cionescu@mta.ca

Dr Susan Andrews

Mount Allison University -– Professor Visual and Material Culture Studies

sandrews@mta.ca

Work Reference:

Rev Father Craig O’Brien

The Parishes of Sackville and Dorchester (St Paul’s and St Ann’s, Trinity Churches)

Fatherobrien24@gmail.com

http://www.sackville-dorchester-anglican.org/

1 – 506 – 227 – 8463

Sarah Branje (Formerly of JR.’s Family Restaurant, now Owner of Points East Coastal Inn, St Peter’s Bay, PEI)

1-902-380-2362

Daniel Bax
Owner CHIT – Clean, Haul, Install and Transform

wecleanchit@gmail.com

1-647-819-4321

Personal References:

Colette Somers – Winchester School of Aromatherapy, UK – email WSAbookings@outlook.com

Karen Honeygold – HR – Portsmouth City Council, UK – email – khoneygold@yahoo.com

 

 

 

 

Interests

Theatre work with Tintamarre September 2022 to May 2023, Trumpet player for over 30 years, Hiking, Walking, Paddle Boarding, Cycling, Needlecraft, listening to and Playing Music (Soul, Funk, Jazz, Rhythm and Blues, Motown, The Beatles, Nina Simone, Ella Fitzgerald, Louis Armstrong), Watching Films, Documentaries, Self-Development Books, Fitness (Centrfit app devotee)

Languages

English:

 

Native/ Bilingual

French:

 

Professional