Brand new Comfort Inn & Suites, Carleton Place scheduled to open in summer 2021 is looking for a dynamic, energetic and detail oriented individual to join our our future team.
1. Guest Satisfaction
2. Lead housekeeping daily operations including: inventory, chemical management, laundry processing, guestroom cleaning and related areas.
3. Ensures the cleanliness of all guest rooms, storage areas, carts, laundry rooms, public areas, hallways, stairwells, elevators and all other public area of hotel.
4. Ensures housekeeping staff complies with all cleanliness, uniform and operating standards.
5. Record room attendance job performance according to hotel systems.
1.) Be aware of and follow all policies, procedures, standards and work-related rules as they appear in the Associate Handbook and as may be amended from time to time.
2.) Work with housekeeping manager to:
3. ) Ensure Guest satisfaction levels for all housekeeping related measurements exceed brand and ownership standards with a minimum 85% excellent rating.
4.) Create an atmosphere where caring for the guest is job one and the 100% Satisfaction Guarantee is embraced by all associates.
5.) Ensure the housekeeping team’s compliance with the maintenance handling procedures, lost and found procedures, “Service Basics” usage and the use of the “Guest Recovery” programs.
6.) Ensure housekeeping related product and service quality levels exceed brand, industry and ownership standards to achieve at least a passing (preferably an outstanding rating) on the brand’s quality evaluations.
7.) Protect the hotel asset through ensuring compliance of the housekeeping and the housekeeping team with brand, industry and ownership standards for safety and security programs, key control, operations, health regulations, etc.
8.) Ensure the housekeeping and laundry departments are in compliance with all federal, provincial and local laws, including occupational safety, equal employment, employment standards, and health laws and regulations.
9.) Manage Housekeeping expenditures to ensure financial performance levels exceed budgeted profit margins by approving and gaining approval for expenditures/purchases, inventory management and maintaining the hotel’s budget.
10.) Directly supervise housekeeping to:
a. Ensure that housekeeping department (laundry, room attendants & house person) labor standards are met.
b. Lead the Housekeeping team in accordance with brand and ownership (Associate handbook and Housekeeping Training Plans) standards and goals to ensure cohesive, consistent and competent performance.
c. Schedule staff according the labor standards and business needs and deal with all related human resources issues.
d. Be closely involved in, supervise and hands-on with the day-to-day operations of the Housekeeping and Laundry departments. Remembering that paperwork never made a guest satisfied.
e. Prepare/distribute room assignments, sub-master keys, housekeeping carts & communication devises per hotel policy.
f. Through daily evaluation and quality checks ensure that the hotel’s guest rooms are inspected under the following guidelines.
g. Check on Room Attendants & House persons for productivity during the day.
h. Ensure that all VIP requests are carried out.
i. Complete maintenance slips/work orders as needed when inspecting rooms or public areas.
j. Input room inspection data into hotel approved evaluation system (paper filing or electronic).
k. Update PMS System with correct room status throughout the day.
l. Ensure that all back of the house areas (laundry, storage rooms, floor closets, break rooms, staff restrooms, etc) are clean, orderly, fully stocked and well maintained at the end of each day.
m. Ensure that the commercial laundry area is clean, orderly, and well maintained and that all laundry (with the exception of a maximum of two loads of laundry in the washer and ready to start the next morning) is completed by the end of each day.
n. Ensure that room attendant carts are neat and properly stocked at the end of each day so that room attendants are prepared to commence work upon arrival.
o. At day end ensure that the lobby, all public restrooms, pool, fitness, game (all public space) are clean, stocked and guest ready for the evening.
p. Ensure that a thorough check of any room discrepancies has been done before leaving for the day.
11.) Perform other duties, tasks or requests that may not be listed above as assigned by your supervisor/manager to ensure efficient operation of the department and hotel.
- 8 hour shift
- Day shift
- Monday to Friday
Experience: hotel housekeeping: 1 year (Required)
Work remotely: No
***Only Candidates eligible to work in Canada will be considered***
If you are interested in applying to this position please select the Apply for Job button.