SUPPORT SERVICES AIDE – HOUSEKEEPING

Position Summary:
Reporting to the Environmental Services Supervisor, the Housekeeping Aide is responsible for
cleaning/servicing all hospital departments within the established guidelines in order to maintain a neat,
orderly and sanitary hospital.
Duties and Responsibilities:
1. Receives assignment, assembles required materials and supplies, loads service cart and
transports to work area.
2. Using specified cleaning/disinfecting/sanitizing agents, and following specific procedures, work
patterns and routines, performs such tasks as:
Vacuuming and shampooing carpets, sweeping, dry/wet mopping, scrubbing, and
sanitizing/disinfecting, wax floor care. Spot cleaning walls, windows and doors between washing.
Dusting and sanitizing/disinfecting furniture, shelves, woodwork, etc. Emptying wastebaskets and
rearranging furniture. Daily cleaning and disinfecting of all bathroom floors, fixtures, and walls and
replenishing supplies.
3. Ensures privacy of residents/patients during performance of duties.
4. Prepares room for new occupant following prescribed procedures.
5. Notifies supervisor when supplies are low or equipment is malfunctioning.

Qualifications:
• Grade 12 or GED General Educational Development (High School Equivalency certificate)
• Previous housekeeping experience required
• Ability to read, write and understand English instructions
• Demonstrated caring and empathetic attitude

PRINCIPAL ACCOUNTABILITIES:
In addition to the general requirements of the Hospital for reliable attendance, timeliness and personal
conduct consistent with Hospital policies and procedures, the incumbent is expected to:
• Promote and maintain clear lines of communication that foster successful interpersonal
relationships – Such communication shall be timely, informative, accurate, courteous,
responsive and complete.
• Maintain the confidentiality of all patient-related information and hospital-related information
deemed to be confidential.
• Maintain own equipment and report any problems to the appropriate department or agency for
remedial action.
• Be fully knowledgeable of his/her responsibilities under the Occupational Health and Safety
Act and Regulations, and to work in compliance with these provisions in order to create an
environment which is conducive to the health and safety of the Hospital’s staff, patients and
visitors. He/She must work in a safe manner at all times and report any hazards or incidents
as soon as possible.
• Be fully knowledgeable of the Fire and Disaster Manual to understand actions expected.
• All staff have a role in patient safety and it is the expectation that you will provide safe, high
quality patient care and service. This will be achieved by, but not limited to taking a problem
solving approach to your work, using sound judgement, acting appropriately to ensure safety
and taking the initiative to improve care and service.
• Support and promote a culture of patient and family-centered care.