Tanya Francom

About the Candidate

Professional Summary

As an Administrative Assistant, I aim to support your team by ensuring deadlines are met, optimizing workflow and file management, and finding cost-efficient ways to enhance productivity. Highlighted strengths include:

• Deliver exceptional administrative support with strong communication skills, effectively addressing the needs of internal and external clients.
• Coordinate complex schedule and calendar management to ensure deadlines, meetings, and project goals are consistently achieved.
•  Manage office operations including supply inventory, timekeeping, data entry, and documentation with a high level of accuracy.
• Provide high-quality customer service in person and over the phone, ensuring professional and efficient interactions.
• Utilize advanced proficiency in Microsoft Office Suite to prepare detailed reports, develop charts, and create tracking tools.
• Execute travel arrangements using booking and scheduling software, ensuring efficient itineraries and cost-effective planning.

Administrative Assistant – Egis (formerly McIntosh Perry)

• Facilitated the purchasing process for office supplies, maintaining inventory to identify appropriate reorder points to ensure uninterrupted service.
• Managed all office facility related matter (i.e. office cleaning, service calls, lawn care and snow removal).
• Account reconciliation (i.e. Visa, Staples).
• Maintained administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives and goals.
• Created proposals and project for project managers and tracked progress through Microsoft Teams.
• Prepared and organized job packages for team distribution
• Processed interim and final invoices for projects and executed all project closeout procedures.
• Booked hotels and flights for field crews traveling out of town for jobs.
• Collaborated with another internal team to get our proposals and projects set up in Sharepoint.

Administrative Assistant/Operations Assistant – IBW Surveyors

• First point of contact to boost customer experience and assist with general inquiries in a professional manner.
• Spearheaded, co-ordinated and scheduled “Speak Strong” communication.
• Distributed, processed payments and updated data base for invoices.
• Performed daily inventory of office supplies and maintained stock levels.
• Monitored, recorded changes/new information along with follow-up for projects during the execution cycle. construction packages supporting project managers.
• Assisted with delivery of final signed and sealed surveys.

Support Coordinator – Rogers

• Received, reviewed and processed Network Cable Installation.
• Liaised and arranged operational package deliveries with Planners.
• Excelled as administrative lead on a complex project that brought fiber optics to 177 schools in the Durham District School Board
• Received three contract extensions through a series of increasingly responsible clerical support positions at Rogers, based on strong operating, administrative and time management skills.

Administrative Assistant – Golder Associates

• Progressively promoted from receptionist to administrative assistant due to superior skills in communication, administration, executive support and attention to detail.
• Coordinated with project managers and the finance department for the distribution of invoices and follow-up.
• Arranged meetings, presentations, travel arrangements, in support of management team, resulting in stress free meetings and numerous accolades from senior management.
• Provided day to day administrative support for senior/middle management including correspondence, conference calls, meetings and special events.
• Interfaced directly with project managers, ensuring the required documentation was executed properly throughout the various stages of the project and providing excellent quality control.
• Maintained complete and accurate project files and reports adhering to “GAIMS” internal controls.
• Acted as secretary and handled meeting minutes and worked with executive team on planning future steps.